Complaints Procedure

In the unfortunate event of a customer complaint we have a proven and robust customer complaints process which we adhere to. We always go the extra mile for our customers, so rest assured we will treat your complaint seriously and work towards a successful resolution as quickly as possible.

Stage 1) Registering your Complaint.
A member of our customer service team will register your complaint on our system. Following the registration of your complaint we will provide you with a unique customer complaint number, this will be used when referring to your complaint.

Stage 2) Dealing with your Complaint
Our customer service will endeavor to deal with your complaint straight away.
If for any reason your complaint cannot be dealt with in a satisfactory manner within 48 hours it will be escalated and assigned to a member of our management team.

Stage 3) Resolving your Complaint
Following the successful resolution of your complaint we will email you a very short questionnaire to obtain your feedback on resolving your complaint.

Our management team constantly monitor all complains as a matter of customer service, this is how we maintain such high standards.

You can escalate your complaint at any time by requesting it is dealt with by a manager.