Payment
Course fees are payable in full after a provisional booking has been made. A provisional booking is a booking made online or offline including the acceptance of Training Courses Direct Ltd booking policy. An invoice will be raised for every online and offline provisional booking made. An invoice sent to a business can be paid by debit card, credit card, cheque or BACS. If a provisional booking is made in the name of an individual and not a business payment is taken over the telephone by debit or credit card after the provisional booking has been made. A business paying by cheque or BACS should return payment in full after the provisional booking has been made. Places on courses and dates requested can not be confirmed or guaranteed until full payment has been received.

Please note: Credit card payments and Debit card payment will incur a 2.0% charge. If at all possible we recommend paying by BACS (Bank Transfer) as the BACS payment method does not carry any additional charges for you.

Course Cancellation
All cancellations must be made in writing prior to the commencement date of the course. Course cancellations made after the course has been paid for or confirmed by purchase order will be subject to a minimum administration fee of 30%. Where courses are cancelled between 30 and 14 days prior to course commencement a 50% fee will apply. In the event of non-attendance or course cancellations received less than 14 days prior to course commencement date NO refund will be given. It is the responsibility of the client to confirm the arrival of a cancellation letter, email or fax. In the event that Training Courses Direct Ltd do not receive a letter or fax of cancellation giving the required notice then full course fees will be charged.

Transfer Charges
Training Courses Direct require writing notification in all instances. Where notice is received 31 days or more prior to course commencement date a 10% transfer fee will apply. Where notification is received between 30 and 14 days prior to course commencement a 25% transfer fee will apply. Where notice is received fewer than 14 days prior to course commencement full fees are payable.

Failure To Adhere
If clients fail to adhere to these policies then the client will be liable to make full payment of fees due. Training Courses Direct Ltd reserves the right to cancel or change course dates or venues at any time without any liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid.
Training Courses Direct Ltd reserves the right to refuse any booking.
Training Courses Direct Ltd will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course venue is changed resulting in costs being incurred by the client Training Courses Direct Ltd will not be held liable.